Last updated: 17 July 2026
Luxury Life Furniture respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains:
This Policy applies when you:
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
The Luxury Life Furniture website is owned and operated by:
Furniture Wholesale Comp Limited
Trading as Luxury Life Furniture
Company number: 16018707
Registered office:
Winsor And Newton Building
Whitefriars Avenue
Harrow
England
HA3 5RN
Customer service address:
Junction 7 Business Park
Unit 16–18 Petre Road
Clayton-le-Moors
Lancashire
BB5 5JB
Telephone: 03335 779884
Email: [email protected]
Furniture Wholesale Comp Limited is responsible for deciding how and why your personal information is used.
Questions about this Privacy Policy or the way we use your information should be sent to:
We will:
The information we collect depends on how you interact with us.
This may include:
This may include:
Online card payments are normally handled securely by our payment providers. We do not normally receive or store your complete payment-card details.
If you create an account, we may hold:
Passwords are stored in a protected format and are not visible to our customer service team.
When you contact us, we may collect:
When you use our website, we may collect limited technical information such as:
Some of this information is collected using cookies. More information is provided in section 13.
This may include:
When you contact or interact with us through social media, we may receive:
The social media platform will also use your information under its own privacy policy.
We usually collect information directly from you when you:
We may also receive information from:
If you purchase through a third-party marketplace, that marketplace will also have its own privacy policy.
We may use your information to:
This includes:
This includes:
This includes:
We may use order history, customer feedback and general website activity to:
Where possible, we use grouped or anonymous information for this purpose.
We may use information to:
We may use and retain information where required for:
Where permitted, we may send information about:
You can stop marketing at any time.
Data-protection law requires us to have a valid reason for using personal information.
The main reasons we rely on are:
We need certain information to:
Without this information, we may be unable to provide the requested product or service.
We may need to use or retain information to comply with:
We may use information where it is reasonably necessary to run and protect our business, provided this does not unfairly affect your rights.
This may include:
We rely on your consent where required, including for:
You can withdraw your consent at any time.
We do not sell your personal information.
We may share information with trusted organisations where this is necessary to run our business or provide your Order.
These may include:
We provide information such as your name, address, telephone number, email address and delivery instructions so they can deliver or collect your Goods.
Payment providers process payments, refunds and, where relevant, finance applications.
Buy-now-pay-later or finance providers may carry out their own identity, affordability or credit checks. Their use of your information will be covered by their own privacy policies.
We may use trusted companies that provide:
Where required, we may share information with:
We only provide the information reasonably needed to deal with the issue.
Where you have allowed the relevant cookies or where another lawful basis applies, we may use providers that help us:
We may share information with our:
We may disclose information where:
If our business, website or assets are sold or transferred, relevant customer information may be provided to the new owner.
Any new owner would be expected to continue protecting the information in accordance with data-protection law.
Some companies that provide website, payment, communication, storage or technology services may process information outside the United Kingdom.
Where information is transferred outside the UK, we will take reasonable steps to make sure it remains protected.
This may include:
We do not rely simply on your use of our website as consent to transfer your information overseas.
We may send marketing where:
Where we rely on an existing customer relationship, we will provide a clear opportunity to opt out.
Every marketing email will contain an unsubscribe option.
You can also stop marketing by:
Stopping marketing will not prevent us from sending important service messages about:
We may keep a basic record of your email address after you unsubscribe. This is used only to make sure we continue to respect your choice.
We only keep personal information for as long as reasonably necessary.
The exact period will depend on:
Order, payment, delivery and refund records are generally kept for up to six years after the transaction or relationship ends.
Warranty and product-safety information may be kept for longer where necessary.
Marketing information is kept until you unsubscribe or we no longer need it. We may retain limited information to make sure we do not contact you again after you have opted out.
When information is no longer required, we will securely delete it or remove details that identify you.
We take reasonable measures to protect personal information against:
These measures may include:
Only employees, contractors and service providers who reasonably need the information are allowed to access it.
No online system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and should contact us if you believe your account has been accessed without permission.
If a serious personal-information breach occurs, we will notify affected individuals and the relevant regulator where legally required.
Cookies are small files placed on your device when you visit a website.
We may use cookies to:
Some cookies are necessary for the website to function and cannot be switched off through our consent tool.
Analytics, advertising and other non-essential cookies will only be used where you choose to allow them.
You can review or change your cookie choices using the cookie settings available on our website.
You can also control cookies through your browser settings. Blocking essential cookies may prevent parts of the website, including the basket or account area, from working correctly.
More information can be found in our separate Cookie Policy.
Our website may contain links to websites operated by other organisations.
We are not responsible for the content, security or privacy practices of external websites.
You should read the privacy policy of any other website before providing personal information.
Our social media pages are operated through third-party platforms such as Facebook, Instagram, Pinterest, X or similar services.
When you interact with us through one of these platforms:
Please avoid including sensitive or payment information in a public comment or social media post.
We may ask you to continue a customer service conversation privately by email or direct message.
If you submit a product review, photograph, comment or other content, it may be displayed publicly where this is made clear at the time of submission.
You should not include:
We may moderate or remove content that contains personal information, offensive material or content unrelated to the product or service being reviewed.
Our products and services are intended for adults.
You must be at least 18 years old to place an Order.
We do not knowingly collect personal information directly from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate permission, please contact us.
We do not normally make decisions about customers solely through automated systems where those decisions would have a significant legal effect.
Our payment, finance or fraud-prevention providers may use automated systems when:
These providers are responsible for explaining how their own checks work.
Depending on the circumstances, you may have the right to:
You can ask for a copy of the personal information we hold about you.
You can ask us to correct information that is inaccurate or incomplete.
You can ask us to delete information where we no longer have a lawful reason to keep it.
This right does not always apply. For example, we may need to keep order information for tax, legal or warranty purposes.
You may ask us to temporarily limit how we use certain information while an issue is investigated.
You may object where we rely on our legitimate business interests.
You always have the right to object to direct marketing.
Where we rely on your consent, you may withdraw it at any time.
Withdrawing consent will not make earlier use of your information unlawful.
In certain circumstances, you may ask to receive information you provided in a commonly used electronic format or have it transferred to another organisation.
You can complain to us if you believe we have not handled your information correctly.
These rights are not absolute and may not apply in every situation.
To exercise your rights, contact:
Please include:
We may ask for reasonable proof of identity before releasing or changing personal information. This is to protect your information from unauthorised access.
Most requests are free of charge.
We will respond without unnecessary delay and normally within one calendar month after receiving the request and any information reasonably needed to confirm your identity.
Where a request is particularly complex, the law may allow additional time. We will tell you if this applies.
You may make a complaint if you are unhappy with:
Send your complaint to:
Please use the email subject:
Data Protection Complaint
Include:
We will:
You may also complain to the Information Commissioner’s Office.
We would appreciate the opportunity to address your concern first, but you are not required to contact us before approaching the Information Commissioner’s Office.
Information about making a complaint is available on the Information Commissioner’s Office website.
We may update this Privacy Policy when:
Important changes will be posted on our website.
Where appropriate, we may also notify customers by email or through their online account.
For privacy questions, requests or complaints, contact:
Furniture Wholesale Comp Limited
Trading as Luxury Life Furniture
Customer service address:
Junction 7 Business Park
Unit 16–18 Petre Road
Clayton-le-Moors
Lancashire
BB5 5JB
Telephone: 03335 779884
Email: [email protected]
By submitting your email address, you agree to receive marketing emails from Luxury Life. We may use information collected about you on our site to suggest other products and offers based on your profile and in accordance with our Privacy Policy. You can unsubscribe at any time.View Terms & Privacy for more information on the processing of your data and your privacy rights.