Last updated: 17 July 2026
1.1 These Terms and Conditions of Sale apply to purchases made through the Luxury Life Furniture website and any order placed directly with our customer service team.
1.2 The Luxury Life Furniture website is owned and operated by:
Furniture Wholesale Comp Limited
Trading as Luxury Life Furniture
Company number: 16018707
VAT registration number: 478 0378 58
Registered office: Winsor And Newton Building, Whitefriars Avenue, Harrow, England, HA3 5RN
Customer service correspondence address:
Junction 7 Business Park
Unit 16–18 Petre Road
Clayton-le-Moors
Lancashire
BB5 5JB
Telephone: 03335 779884
Email: [email protected]
1.3 In these Terms:
1.4 These Terms apply to consumers purchasing Goods mainly for personal use. They do not apply to purchases made wholly or mainly for business, trade or resale purposes. Business purchases may be subject to separate written terms.
1.5 Please read these Terms carefully before placing an order. They explain who we are, how we supply Goods, how either party may end the contract, what to do if there is a problem and other important information.
1.6 Nothing in these Terms limits or excludes your statutory consumer rights.
2.1 The following policies, where published on our Website, form part of the agreement between you and us:
2.2 If there is a conflict between these Terms and product-specific information expressly agreed with you in writing, the product-specific information will take priority for that particular Order.
2.3 Our Privacy Policy explains how we collect, use and protect personal information. Our Cookie Policy explains how cookies and similar technologies are used on the Website.
3.1 You must be at least 18 years old and legally capable of entering into a binding contract to place an order.
3.2 By placing an order, you confirm that:
3.3 You are responsible for checking your Order carefully before submitting it, including the product, colour, configuration, dimensions, delivery address and contact details.
4.1 We take reasonable care to ensure that product descriptions, specifications, photographs, prices and availability information are accurate.
4.2 Product images are for illustrative purposes. The appearance of colours and finishes may vary because of:
4.3 Unless a precise measurement is expressly guaranteed, dimensions are approximate and may be subject to reasonable manufacturing tolerances.
4.4 Furniture containing wood, fabric, leather-effect material, metal, stone-effect finishes or other textured materials may display reasonable variations in grain, shade, pattern, texture or finish.
4.5 Upholstered products may soften, settle or develop surface changes through ordinary use. Cushion interiors may require regular turning, rotating and plumping. Reasonable settling, creasing or compression is not necessarily a manufacturing fault, provided the Goods remain of satisfactory quality.
4.6 Fabric pilling may occur through friction, clothing fibres or ordinary use. Whether pilling amounts to a fault will depend on its cause, severity, the product description and the reasonable durability expected of the product.
4.7 Scatter cushions and interchangeable cushions may be arranged differently from the arrangement shown in product photographs.
4.8 References to left-hand or right-hand corner sofas are determined from the perspective stated on the relevant product page. You must check the diagram and description before ordering.
4.9 You are responsible for checking that:
4.10 Product availability may change without notice. Displaying a product on the Website does not guarantee that it is in stock or available for immediate delivery.
4.11 We will not materially alter or substitute the Goods you ordered without your agreement. If a product becomes unavailable, we may offer an alternative, but you are not required to accept it.
5.1 The Website will guide you through the steps required to place an order.
5.2 Your order is an offer to purchase the Goods from us. An automated acknowledgement, payment authorisation or confirmation that we have received the order does not necessarily mean that we have accepted it.
5.3 The contract between you and us is formed when we send you an Order Confirmation confirming acceptance of your order.
5.4 We may accept and dispatch different parts of an Order separately. Where this occurs, a separate contract may arise for each dispatched part.
5.5 We may decline or cancel an order before dispatch where, for example:
5.6 If we decline or cancel an order after receiving payment, we will refund the relevant amount using the original payment method.
5.7 We reserve the right to limit quantities where we reasonably believe that Goods are being purchased for unauthorised resale or commercial purposes.
6.1 The price payable is the price displayed on the Website when you place your order, subject to these Terms.
6.2 Prices displayed to consumers include VAT where applicable, unless clearly stated otherwise.
6.3 Delivery charges and any optional service charges will be displayed during checkout or communicated to you before the Order is accepted.
6.4 We may change prices at any time, but price changes will not affect an Order that we have already accepted, except where there is an obvious and unmistakable pricing error that you could reasonably have recognised as an error.
6.5 If we discover an obvious pricing error before dispatch, we may contact you to:
6.6 Promotional prices, discount codes and special offers are subject to their published conditions and availability.
7.1 Payment may be made using the payment methods made available at checkout, including eligible payment cards, Klarna or another approved payment provider.
7.2 Payment providers may apply their own terms, eligibility checks and privacy policies. Any credit agreement entered into with a third-party finance provider is separate from your contract with us for the Goods.
7.3 We may take payment when the Order is placed or when it is accepted, depending on the payment method used.
7.4 You must pay all amounts due in full. We are not required to dispatch Goods until payment has been authorised or otherwise confirmed.
7.5 If a payment is reversed, declined or disputed without proper grounds, we may suspend delivery while the matter is investigated. This does not affect any rights you may have to raise a genuine payment dispute.
7.6 We do not store complete payment-card information. Card payments are processed through authorised payment-service providers.
8.1 Promotional offers and discount codes:
8.2 We may withdraw or change a promotion prospectively. This will not affect an Order already accepted under that promotion.
8.3 We may refuse a promotion where it has been used fraudulently, contrary to its conditions or as the result of an obvious technical error.
9.1 The delivery areas available for an Order will be shown at checkout or confirmed before the Order is accepted.
9.2 Some remote, offshore or restricted postcode areas may:
9.3 Any applicable delivery charge will be displayed or communicated before the Order is accepted.
9.4 Free delivery promotions apply only to the areas and delivery services stated in the relevant offer.
10.1 Any delivery date or period shown on the Website or communicated before dispatch is an estimate unless we expressly agree in writing that delivery by a particular date is essential.
10.2 We will deliver the Goods without undue delay and within the time agreed with you.
10.3 Where no delivery time has been agreed, we will deliver without undue delay and ordinarily no later than 30 days after the contract is formed, unless a different period is agreed.
10.4 Delays may occur because of circumstances outside our reasonable control, including severe weather, road closures, industrial action, supplier disruption, vehicle breakdown, public emergencies or other transport disruption.
10.5 If delivery is delayed, we will provide updated information when reasonably possible.
10.6 Nothing in this section affects your legal right to end the contract where:
11.1 Furniture may be delivered by a specialist third-party carrier. The carrier may contact you by telephone, text message or email to propose or confirm a delivery date and time window.
11.2 You must provide an accurate telephone number and email address and respond to reasonable delivery communications.
11.3 Unless the product page or Order Confirmation states otherwise, delivery is to a safe ground-floor access point at the delivery address.
11.4 Delivery to a room of choice, an upper floor or another location within the property is provided only where:
11.5 The delivery team may refuse to move Goods through an access point or to a requested location where they reasonably believe it would be unsafe or likely to cause damage.
11.6 You must tell us before delivery about relevant access restrictions, including:
11.7 You are responsible for obtaining any permissions required for delivery and ensuring that the delivery vehicle can lawfully and safely access the address.
11.8 Please remove fragile items and protect flooring, walls, bannisters and other surfaces before delivery.
11.9 We and our carriers will take reasonable care when delivering the Goods. We are not responsible for damage that could not reasonably have been avoided because access was inadequate, unsafe or materially different from the information provided by you.
12.1 You must ensure that an adult is available to accept delivery at the confirmed time.
12.2 A delivery may be treated as unsuccessful where:
12.3 Where a delivery fails for a reason attributable to you, we may charge the reasonable costs actually incurred for:
12.4 We will tell you about any charge before arranging a further chargeable service, where reasonably possible.
12.5 If Goods are returned to us because you repeatedly fail to accept delivery, we may end the contract and refund the price paid, less any reasonable costs that we are legally entitled to recover.
12.6 No charge will be imposed where the failed delivery was caused by us or our carrier.
13.1 You should inspect the external packaging and the visible condition of the Goods as soon as reasonably possible.
13.2 Where visible damage is identified at delivery, you should:
13.3 Signing a delivery document or failing to note damage at delivery does not remove your statutory rights. However, delivery records, photographs, signatures and other available evidence may be considered when investigating when and how damage occurred.
13.4 Damage that was not reasonably visible while the Goods were packaged should be reported as soon as reasonably possible after unpacking.
13.5 You should retain the packaging until you have checked that:
13.6 A request to report an issue promptly is intended to help us investigate and resolve it. It does not replace or shorten any statutory time limit.
14.1 The Goods remain at our risk until they come into your physical possession or the physical possession of a person identified by you to receive them.
14.2 If you independently appoint a carrier that we did not offer or arrange, risk may pass when the Goods are delivered to that carrier, as provided by law.
14.3 Legal ownership of the Goods passes to you when:
whichever happens later.
15.1 Please contact us as soon as possible if you wish to cancel or amend an Order.
15.2 Where the Goods have not entered the dispatch process, we will normally cancel the Order and issue a refund.
15.3 Once the Goods have been dispatched or transferred to the carrier, it may no longer be possible to stop delivery.
15.4 If dispatch cannot be stopped, you may still exercise any applicable cancellation right after delivery. You may be responsible for the direct return or collection cost where the Goods are not faulty.
15.5 Refusing delivery does not necessarily avoid return charges. Where Goods are refused as a change-of-mind cancellation, reasonable return transportation costs may be deducted where permitted by law and where you were informed that you would bear those costs.
16.1 For most Goods purchased online, you have a legal right to cancel without giving a reason.
16.2 The cancellation period expires 14 days after:
16.3 To exercise this right, you must inform us of your decision to cancel before the cancellation period expires.
16.4 You may cancel by:
16.5 Your cancellation notice must clearly identify the Order and state that you are cancelling it. You do not have to use the model cancellation form.
16.6 The cancellation right may not apply to certain Goods, including:
16.7 Choosing a standard colour, size or configuration offered as a normal Website option will not automatically make an item personalised.
17.1 In addition to the statutory 14-day cancellation right, we offer an additional change-of-mind return period ending 30 days after delivery.
17.2 Your statutory rights during the first 14 days are not reduced by the additional conditions in this section.
17.3 For a return requested after the statutory cancellation period but within our additional 30-day period, the Goods must ordinarily be:
17.4 We may refuse a return under the additional voluntary policy where these conditions are not met. This does not affect any separate right relating to faulty, damaged, misdescribed or incorrect Goods.
17.5 A preference relating to colour, firmness, comfort, size or appearance will normally be treated as a change of mind unless the Goods are faulty, materially misdescribed or otherwise fail to conform to the contract.
17.6 Bespoke, personalised and clearance Goods may be excluded from the additional voluntary policy where this is clearly stated before purchase. Statutory rights remain unaffected.
18.1 After notifying us of a statutory cancellation, you must send back or make the Goods available for return without undue delay and no later than 14 days after notifying us, unless we have agreed to collect them.
18.2 You must not send bulky furniture to our registered office, trading address or warehouse without prior authorisation.
18.3 We will provide return instructions and, where appropriate, offer to arrange collection through a specialist carrier.
18.4 Unless the Goods are faulty, damaged, incorrect or misdescribed, you are responsible for the direct cost of returning them.
18.5 For guidance, the estimated collection charge for a standard bulky-furniture collection from most mainland Great Britain postcodes is currently approximately £70. The actual charge may differ depending on:
18.6 We will confirm the applicable collection charge before a chargeable collection is booked.
18.7 You may use your own carrier, provided that:
18.8 Where you appoint your own carrier for a change-of-mind return, the Goods remain your responsibility until they are received by us.
19.1 You must take reasonable care of the Goods while they are in your possession.
19.2 For a change-of-mind return, the Goods must be packaged securely enough to withstand normal return transportation.
19.3 Where original packaging remains usable, you should use it. If it is unavailable or no longer protective, you must use suitable replacement packaging.
19.4 Loose components must be securely packaged. A carrier may refuse to collect Goods that are:
19.5 Flat-pack Goods should ordinarily be disassembled before collection unless:
19.6 Specialist furniture carriers are not normally able to dismantle or package Goods on your behalf unless this service has been expressly arranged.
19.7 Before collection, we may request photographs showing:
19.8 Any request for photographs is intended to confirm that the carrier can safely collect the Goods and to create an accurate condition record.
20.1 During the statutory cancellation period, you may inspect the Goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a similar way to how you could inspect them in a physical shop.
20.2 You are responsible for any reduction in value resulting from handling beyond what is reasonably necessary for that inspection.
20.3 Examples that may result in diminished value include:
20.4 Opening packaging will not, by itself, automatically result in a deduction.
20.5 Any deduction will be based on the actual reduction in value and will not be used as an arbitrary penalty or restocking fee.
20.6 We may rely on relevant evidence, including pre-dispatch checks, delivery records, photographs, videos, return-condition photographs and inspection findings.
20.7 We will explain any deduction and, where reasonably possible, provide supporting evidence.
21.1 Where you exercise the statutory cancellation right, we will refund:
21.2 We are not required to refund any additional amount paid because you selected an enhanced or more expensive delivery service.
21.3 We may deduct:
21.4 We may withhold the refund until:
whichever happens first.
21.5 We will issue the refund without undue delay and no later than 14 days after the relevant point described above.
21.6 Refunds will normally be issued using the original payment method unless otherwise agreed.
21.7 We will not charge an administrative fee merely for issuing a refund.
21.8 Refund processing times after we issue the payment may depend on your bank, card issuer or payment provider.
22.1 The Goods must be:
22.2 Please contact us as soon as reasonably possible if you believe that Goods are faulty, damaged, incorrect, incomplete or misdescribed.
22.3 To investigate the issue, we may reasonably request:
22.4 You should stop using Goods where continued use may be unsafe or may cause further damage.
22.5 Requests for evidence do not remove your statutory rights or alter any burden of proof imposed by law.
22.6 We may arrange one or more of the following:
22.7 The appropriate remedy will depend on:
23.1 Where Goods fail to conform to the contract, you may have a short-term legal right to reject them during the first 30 days.
23.2 If that right applies and is exercised correctly, you may be entitled to a refund.
23.3 The 30-day period may be paused where you agree to a repair or replacement during that period.
23.4 Where only some Goods in an Order are faulty, your right to reject other Goods will depend on whether they form part of a single commercial unit and the circumstances of the Order.
23.5 We will arrange and bear the reasonable cost of returning bulky Goods that are validly rejected as faulty.
24.1 After the short-term right to reject has expired, you will ordinarily be entitled to request a repair or replacement where the Goods fail to conform to the contract.
24.2 We may choose the alternative remedy where your requested remedy is impossible or disproportionate compared with the alternative.
24.3 Any repair or replacement will be carried out:
24.4 Depending on the product and reported issue, a repair may be completed by:
24.5 Replacement fabric or upholstered components may show a reasonable shade variation because of manufacturing batches, fading or use. We will make reasonable efforts to obtain an appropriate match.
24.6 Where a repair or replacement is unsuccessful, unavailable, not completed within a reasonable time or causes significant inconvenience, you may be entitled to:
subject to the applicable law.
24.7 Where a final rejection occurs after the period during which the law prohibits a deduction for use, any lawful deduction will reflect the use received and the circumstances of the case.
25.1 Subject always to the Goods remaining of satisfactory quality, the following will not normally be treated as manufacturing faults:
25.2 This section does not allow us to classify a genuine lack of conformity as wear and tear or customer damage. Each claim will be considered on its own evidence and circumstances.
26.1 Some furniture components, legs, fittings, cushions or instructions may be stored:
26.2 Before reporting parts as missing, please check all packaging and storage compartments identified in the instructions.
26.3 Where a component is genuinely missing or faulty, we may supply the relevant replacement component where this provides an appropriate remedy.
26.4 You must identify the required component using the assembly instructions, photographs or part numbers where reasonably possible.
26.5 You should not dispose of the Goods or affected components without our written agreement while a claim is being investigated.
27.1 Some Goods require self-assembly. The level of assembly required will ordinarily be stated on the product page or in the instructions.
27.2 You must:
27.3 We recommend checking all panels, fittings and components for visible damage before full assembly.
27.4 If you experience an assembly issue, contact us before drilling, cutting, gluing, modifying or forcing a component.
27.5 Damage caused by incorrect assembly or unauthorised modification is not a manufacturing fault, although this does not affect rights relating to defective instructions, faulty components or installation performed by us.
28.1 A product may be supplied with a manufacturer’s, supplier’s or retailer’s commercial warranty.
28.2 The warranty period and conditions will be those stated on the relevant product page, warranty document or Order Confirmation.
28.3 A commercial warranty is additional to your statutory rights and does not replace or restrict them.
28.4 A warranty may exclude damage caused by:
28.5 A warranty claim may require proof of purchase and reasonable evidence of the reported issue.
29.1 You must use, assemble and maintain the Goods in accordance with their instructions and safety warnings.
29.2 Safety restraints supplied with wardrobes, drawers or other furniture must be installed where directed.
29.3 You should retain relevant labels, instructions and proof of purchase.
29.4 If we become aware of a safety issue or recall affecting your Goods, we may contact you using the details supplied with your Order.
29.5 You must follow reasonable recall or safety instructions promptly.
30.1 We are responsible for losses you suffer that are a foreseeable result of our breach of contract or our failure to use reasonable care and skill.
30.2 A loss is foreseeable where it was obvious that it would happen or where both parties knew it might happen when the contract was formed.
30.3 We do not exclude or limit liability where it would be unlawful to do so, including liability for:
30.4 We supply Goods for domestic and private use. If you use the Goods for a commercial, business or resale purpose, we are not responsible under these consumer Terms for business losses, including loss of profit, revenue, contracts, opportunity or business interruption.
30.5 We are not responsible for losses caused by your failure to:
30.6 Nothing in this section affects your statutory rights.
31.1 We are not responsible for delay or failure caused by an event outside our reasonable control.
31.2 Such events may include:
31.3 We will take reasonable steps to minimise the effect of the event and resume performance when reasonably possible.
31.4 If the event materially delays delivery, you may have the right to end the contract. Any statutory right to cancel, receive a refund or set a further delivery deadline remains unaffected.
32.1 We aim to keep the Website available and accurate but do not guarantee uninterrupted access.
32.2 We may temporarily restrict access for maintenance, security or technical reasons.
32.3 We are not responsible for Website failures caused by circumstances outside our reasonable control.
32.4 You must not:
33.1 The Website and its content, including product photographs, descriptions, graphics, logos, videos, layout and branding, are owned by or licensed to us.
33.2 You may view and print Website content for personal, non-commercial use.
33.3 You must not copy, reproduce, publish, distribute, modify, commercially exploit or use our content for marketplace listings or other commercial purposes without written permission.
33.4 Luxury Life Furniture branding may not be used in a way that suggests an unauthorised connection, endorsement or commercial relationship.
34.1 We process personal information in accordance with our Privacy Policy and applicable data-protection law.
34.2 We may share information with organisations reasonably required to fulfil the Order, including:
34.3 We will use the contact details supplied with the Order to communicate about payment, delivery, service, returns, safety and other matters concerning the contract.
34.4 You must tell us promptly if your contact or delivery information changes.
35.1 We aim to resolve complaints fairly and promptly.
35.2 Complaints should be sent to:
Email: [email protected]
Telephone: 03335 779884
or by post to our customer service correspondence address set out in section 1.
35.3 Please provide:
35.4 We may ask for further reasonable information before reaching a decision.
35.5 If we cannot resolve a complaint through our internal process, we will provide information about any applicable accredited alternative dispute resolution provider where we are legally required to do so or have agreed to participate.
35.6 Your right to bring court proceedings is not affected.
36.1 We may amend these Terms from time to time to reflect:
36.2 The Terms applying to your Order will normally be those in force when the Order was placed.
36.3 We will not retrospectively alter an accepted contract without your agreement, except where a change is required by law.
37.1 We may transfer our rights and obligations under the contract to another organisation, for example as part of a sale or reorganisation of our business.
37.2 A transfer will not reduce your contractual or statutory rights.
37.3 You may transfer your rights under the contract only with our written agreement, except where the law allows otherwise.
38.1 The contract is between you and us.
38.2 No other person has a right to enforce its terms, except a person to whom rights have been lawfully transferred.
39.1 If we do not immediately enforce a provision of the contract, this does not mean that we have waived that provision or our right to enforce it later.
39.2 If you miss a payment or fail to meet another obligation and we do not act immediately, we may still take action later.
40.1 Each section of these Terms operates separately.
40.2 If a court or competent authority decides that any provision is unlawful or unenforceable, the remaining provisions will continue in effect.
40.3 Any unlawful or unenforceable provision will apply to the greatest extent legally permitted or, where appropriate, be treated as removed.
41.1 These Terms, the Order Confirmation and the policies incorporated under section 2 form the agreement between you and us.
41.2 This section does not exclude liability for fraud or prevent either party from relying on a statement that forms part of the contract under applicable consumer law.
42.1 These Terms and the contract are governed by the laws of England and Wales.
42.2 If you live in England or Wales, you may bring proceedings in the courts of England and Wales.
42.3 If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales.
42.4 If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales.
42.5 Nothing in this section removes any mandatory consumer protection provided by the law of the part of the United Kingdom in which you live.
Complete and return this form only if you wish to cancel an eligible contract. You may instead send any other clear cancellation statement.
To:
Furniture Wholesale Comp Limited
Trading as Luxury Life Furniture
Junction 7 Business Park
Unit 16–18 Petre Road
Clayton-le-Moors
Lancashire
BB5 5JB
Email: [email protected]
I/We give notice that I/we cancel the contract for the sale of the following Goods:
Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer signature:
Only required where this form is submitted on paper.
Date:
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