Terms and Conditions of Use

Last updated: 17 July 2026

1. About These Terms

These Terms and Conditions of Use explain the rules that apply when you access or use the Luxury Life Furniture website at luxurylifefurniture.co.uk.

The website is owned and operated by:

Furniture Wholesale Comp Limited
Trading as Luxury Life Furniture
Company number: 16018707
VAT registration number: 478 0378 58

Registered office:

Winsor And Newton Building
Whitefriars Avenue
Harrow
England
HA3 5RN

Customer service email: [email protected]
Telephone: 03335 779884

In these Terms:

  • “we”, “us” and “our” mean Furniture Wholesale Comp Limited, trading as Luxury Life Furniture;
  • “you” and “your” mean any person accessing or using the website;
  • “Website” or “Site” means luxurylifefurniture.co.uk and its associated pages.

By accessing or using the Website, you agree to comply with these Terms.

If you do not agree with these Terms, you should not use the Website.


2. Other Terms That May Apply

These Terms govern your use of the Website.

Purchases made through the Website are also governed by our:

  • Terms and Conditions of Sale;
  • Shipping and Delivery Policy;
  • Cancellations, Returns and Refunds Policy;
  • Privacy Policy;
  • Cookie Policy;
  • any product-specific terms clearly displayed before purchase.

If there is a conflict between these Website Terms and our Terms and Conditions of Sale in relation to an Order, the Terms and Conditions of Sale will take priority.


3. Changes to These Terms

We may update these Terms from time to time to reflect:

  • changes to the Website;
  • changes to our business;
  • changes in law or regulation;
  • changes to our services;
  • improvements to security or customer protection.

The latest version will be published on this page together with the date it was last updated.

Changes will apply from the date they are published. Your continued use of the Website after an update means that you agree to the revised Terms.

Changes to these Website Terms will not retrospectively change the terms applying to an Order that we have already accepted.


4. Access to the Website

We aim to keep the Website available and operating correctly. However, we do not guarantee that:

  • the Website will always be available;
  • access will be uninterrupted;
  • the Website will always be free from errors;
  • every feature will work on every device or browser.

We may suspend, restrict or withdraw access to all or part of the Website where reasonably necessary, including for:

  • maintenance;
  • repairs;
  • security;
  • technical problems;
  • legal or regulatory reasons;
  • changes to our services.

We may also change, remove or update Website content without notice.

We will not be responsible for Website unavailability caused by circumstances outside our reasonable control.


5. Using the Website

You may use the Website only for lawful personal purposes, including:

  • browsing our products;
  • obtaining information about our business;
  • creating and managing an account;
  • placing and managing an Order;
  • contacting our customer service team;
  • submitting a review or enquiry.

You must not use the Website:

  • for any unlawful, dishonest or fraudulent purpose;
  • to cause harm, distress or inconvenience;
  • to interfere with the operation or security of the Website;
  • to gain unauthorised access to our systems or another person’s account;
  • to introduce viruses, malicious software or harmful code;
  • to send spam or unauthorised advertising;
  • to collect information about other users without permission;
  • to copy or commercially exploit Website content without authorisation;
  • to place false, misleading or fraudulent Orders;
  • to impersonate another person or business;
  • in any way that breaches these Terms.

You must not attempt to test, scan or access areas of the Website or its systems that are not intended for public use.

We may suspend or restrict access where we reasonably believe the Website is being misused.


6. Your Account

You may be able to create an account to:

  • save delivery information;
  • view Order history;
  • manage your details;
  • save products;
  • make checkout easier.

You are responsible for:

  • providing accurate information;
  • keeping your account information up to date;
  • keeping your password and login details confidential;
  • all activity carried out through your account where you authorised it or failed to take reasonable steps to protect your login details.

You must contact us promptly if you believe that:

  • another person has accessed your account;
  • your password has been compromised;
  • your account information has been used without permission.

We may suspend or close an account where:

  • false information has been provided;
  • the account has been used fraudulently;
  • the account has been used to breach these Terms;
  • closure is reasonably necessary to protect the Website, our customers or our business.

Closing an account will not remove any rights or obligations relating to an existing Order, return, refund, warranty claim or legal requirement.


7. Age Requirements

You must be at least 18 years old and legally capable of entering into a contract to place an Order through the Website.

People under the age of 18 may browse the Website but should not create an account, provide personal information or place an Order without the involvement of a parent or legal guardian.


8. Product Information

We take reasonable care to ensure that product descriptions, images, prices, measurements and other information are accurate.

However:

  • colours may appear different because of lighting or screen settings;
  • measurements may be approximate;
  • materials may show reasonable natural or manufacturing variations;
  • products may be updated or improved;
  • occasional errors may occur.

Product images are provided for illustration. Accessories, mattresses, bedding, decorations or other items shown in lifestyle photographs are not included unless expressly stated in the product description.

You are responsible for reading the full product description and checking:

  • product dimensions;
  • colour and material;
  • configuration;
  • assembly requirements;
  • access requirements;
  • whether the product is suitable for your intended room and use.

More detailed terms relating to product descriptions, availability and Orders are contained in our Terms and Conditions of Sale.


9. Prices and Availability

Prices, promotions and product availability may change without notice.

Placing an item in your basket does not:

  • reserve the item;
  • guarantee availability;
  • fix the price;
  • mean that we have accepted an Order.

The price and availability applying to a purchase will be confirmed through the Order and checkout process, subject to our Terms and Conditions of Sale.

We may correct:

  • pricing errors;
  • product-description errors;
  • stock errors;
  • promotional errors;
  • Website or system errors.

Where an error affects an Order, we will handle it in accordance with our Terms and Conditions of Sale and applicable consumer law.


10. Orders

Submitting an Order through the Website is an offer to purchase the selected Goods.

An automated email confirming that we have received an Order does not necessarily mean that the Order has been accepted.

Order acceptance, payment, delivery, cancellation, returns, refunds and product rights are governed by our Terms and Conditions of Sale.

We may carry out reasonable checks before accepting an Order, including:

  • payment authorisation;
  • identity or fraud checks;
  • stock confirmation;
  • delivery-area checks;
  • verification of Order information.

We may refuse or cancel an Order where permitted under our Terms and Conditions of Sale.


11. Intellectual Property

The Website and its content are owned by or licensed to Furniture Wholesale Comp Limited.

This includes:

  • product photographs;
  • product descriptions;
  • videos;
  • Website text;
  • graphics;
  • logos;
  • branding;
  • page layouts;
  • banners;
  • illustrations;
  • downloadable materials;
  • software and Website design.

These materials are protected by copyright, trademark and other intellectual property laws.

You may:

  • view the Website;
  • print or save limited sections for your own personal use;
  • use product information for the purpose of considering or managing a purchase.

You must not, without our prior written permission:

  • copy or reproduce Website content for commercial use;
  • use our product photographs on another website or marketplace;
  • republish our descriptions;
  • modify or distribute our content;
  • use our branding in a way that suggests an association or endorsement;
  • remove copyright, ownership or branding notices;
  • create copies of substantial parts of the Website;
  • use automated tools to collect or reproduce our content.

Permission to use Website content may be withdrawn at any time.

Nothing in these Terms transfers ownership of our intellectual property to you.


12. Trade Names and Branding

“Luxury Life Furniture”, our logos, product branding and other identifying features of the Website are owned by or licensed to us.

Other product names, business names, logos and trademarks appearing on the Website may belong to their respective owners.

No permission is granted to use any trade name, logo, brand or trademark displayed on the Website unless expressly agreed in writing.


13. Reviews, Photographs and Other Content

You may be able to submit:

  • product reviews;
  • comments;
  • photographs;
  • feedback;
  • questions;
  • other customer content.

Any content you submit must:

  • be accurate and based on your genuine experience;
  • relate to the relevant product or service;
  • not be unlawful, abusive, threatening or discriminatory;
  • not contain private information about another person;
  • not infringe another person’s copyright or other rights;
  • not contain advertising, spam or misleading information;
  • not contain malicious links or software.

You remain responsible for content you submit.

By submitting content for publication, you give us permission to:

  • display it on the Website;
  • reproduce and format it;
  • use it to explain or promote our products and services;
  • share it through our marketing and social media channels.

This permission is non-exclusive and does not prevent you from using your own content elsewhere.

We may moderate, edit or remove submitted content where reasonably necessary, including where it:

  • breaches these Terms;
  • contains personal information;
  • is unrelated to the product;
  • appears fraudulent;
  • is abusive or unlawful;
  • infringes another person’s rights.

We are not required to publish every review or submission.

We will not remove a genuine negative review merely because it is unfavourable, provided it complies with these Terms.


14. Website Information

Website content is provided for general information and shopping purposes.

We take reasonable care when preparing the content, but it should not be treated as professional, technical or specialist advice.

You should not rely solely on Website content where specialist advice is required, including advice relating to:

  • structural safety;
  • electrical installation;
  • building access;
  • medical or mobility needs;
  • fire safety;
  • commercial use;
  • professional furniture installation.

You are responsible for deciding whether a product is suitable for your particular needs.

Nothing in this section affects our legal obligations to provide Goods that are as described, of satisfactory quality and fit for any purpose made known to us and accepted by us.


15. Website Security

We take reasonable steps to protect the Website and customer information.

However, we cannot guarantee that the Website will always be completely secure or free from:

  • viruses;
  • malicious software;
  • technical vulnerabilities;
  • unauthorised third-party activity.

You are responsible for using suitable security software and keeping your device, browser and account details secure.

You must not knowingly introduce malicious code or attempt to interfere with the Website.

Unauthorised access or interference may be reported to the relevant authorities.


16. Links to Other Websites

The Website may contain links to websites or services operated by third parties.

These links are provided for information or convenience. We do not control third-party websites and are not responsible for:

  • their content;
  • their availability;
  • their security;
  • their privacy practices;
  • products or services purchased from them.

A link does not mean that we recommend or endorse the third-party website unless we expressly state otherwise.

You should review the terms and privacy policies of third-party websites before using them or providing personal information.


17. Linking to Our Website

You may link to the public homepage of our Website in a fair and lawful way.

You must not create a link that:

  • falsely suggests an association, approval or endorsement;
  • damages our reputation;
  • is placed on an unlawful, misleading or offensive website;
  • frames or embeds our Website without permission;
  • uses our logos or branding without permission.

We may ask you to remove a link where it does not comply with these Terms.


18. Privacy and Cookies

We use personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • what information we collect;
  • why we use it;
  • who we share it with;
  • how long we keep it;
  • your data-protection rights.

The Website also uses cookies and similar technologies.

Our Cookie Policy explains:

  • what cookies are;
  • which types of cookies may be used;
  • why they are used;
  • how you can control your choices.

By using the Website, you acknowledge that personal information will be handled in accordance with these policies.

Non-essential cookies will be used in accordance with the choices you make through our cookie settings.


19. Our Responsibility

We do not exclude or limit our responsibility where it would be unlawful to do so.

This includes responsibility for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory consumer rights;
  • any other matter that cannot legally be excluded.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that:

  • was not reasonably foreseeable;
  • was caused by your breach of these Terms;
  • resulted from misuse of the Website;
  • arose because you failed to take reasonable security precautions;
  • was caused by circumstances outside our reasonable control.

The Website and the products sold through it are intended mainly for personal and domestic use.

Where you use the Website for business purposes, we will not be responsible for:

  • loss of profit;
  • loss of business;
  • loss of contracts;
  • loss of opportunity;
  • business interruption;
  • loss of anticipated savings.

Nothing in this section affects your rights under our Terms and Conditions of Sale or applicable consumer law.


20. Suspension and Termination

We may suspend, restrict or terminate your access to the Website where we reasonably believe that:

  • you have seriously or repeatedly breached these Terms;
  • your account is being used fraudulently;
  • your use presents a security risk;
  • suspension is required by law;
  • suspension is necessary to protect another person, our customers or our business.

Where appropriate, we may explain the reason for the action.

Ending or restricting access to the Website will not affect:

  • an existing contract;
  • an outstanding payment;
  • a return or refund;
  • a complaint;
  • a warranty claim;
  • any rights or obligations that arose before access was restricted.

21. Events Outside Our Control

We will not be responsible for delays, interruptions or Website failures caused by circumstances outside our reasonable control.

These may include:

  • internet or telecommunications failures;
  • power failures;
  • cyberattacks;
  • hosting-provider outages;
  • industrial action;
  • natural disasters;
  • government restrictions;
  • widespread technical failures.

We will take reasonable steps to restore the Website or reduce disruption where possible.


22. Severability

Each section of these Terms operates separately.

If any section is found to be unlawful or unenforceable, the remaining sections will continue to apply.

The affected section will apply to the greatest extent legally permitted or will be treated as removed where necessary.


23. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have given up that right.

We may still enforce it later.


24. Third-Party Rights

These Terms are between you and us.

No other person has the right to enforce them unless the law expressly provides otherwise.


25. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living in:

  • England or Wales, you may bring proceedings in the courts of England and Wales;
  • Scotland, you may bring proceedings in Scotland or England and Wales;
  • Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales.

You may also benefit from any mandatory consumer protections that apply where you live.


26. Contact Us

Questions about these Terms or the Website can be sent to:

Furniture Wholesale Comp Limited
Trading as Luxury Life Furniture

Email: [email protected]
Telephone: 03335 779884

Registered office:

Winsor And Newton Building
Whitefriars Avenue
Harrow
England
HA3 5RN

© 2026 Furniture Wholesale Comp Limited. All rights reserved.