Order Cancellation

We are happy to cancel your order for a full refund prior to dispatch. Please visit your order page to cancel your order and cancel by clicking the cancel button next to the relevant order you wish to cancel.  This only applies to orders that have not yet been dispatched.

If your order has already been dispatched, please accept delivery and then you will need to return your order to us following our Returns Policy below. Some products are non-returnable for hygiene reasons.

Luxury Life Furniture Returns Policy

Returning Items for a Refund

If you are not completely satisfied with your online purchase we will happily issue you a refund for your order. You have 14 days from the date of receipt to return your item(s) back to us. All items must be returned in their original, condition, in the sealed packaging, complete with tags & labels. Please note returns will only be accepted if the tags remain attached. If this is adhered to we will issue a refund for your item(s) upon receipt minus any admin/restocking charges.

Please contact us to request a return should you wish to return any orders that are within the above stated guidelines.

Once the parcel has been received and authorised, refund processing times may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement.

Some products are non-returnable for hygiene reasons; these include blankets, bedding, cushions, cushion covers.

Please note Luxury Life Furniture are unable to subsidise the costs of returning domestic or international orders unless for liability reasons.

Returning Items For An Exchange

Unfortunately, we do not perform direct exchange of orders. However, If you require an exchange for any items purchased you have 14 days to return your order back to us. Items must be returned in their original, unused condition, with sealed packaging, complete with tags & labels. Please note returns will only be accepted if the tags remain attached. If this is adhered to we will issue a refund for your item(s) upon receipt minus admin/restock charges.  You must place a new order for the exchange items from the online shop.

Returning Items

1. Please contact us to request the returns form and RMA verification.

2. Securely attach the address label to your parcel/s, ensuring any other delivery labels are removed from the packaging. Please do not attach the label directly to your purchased product/s.

3. Arrange the collection of your parcel with a reputable courier and retain your proof of postage.

4. Keep your receipt and track your parcel.  Notifying us of the tracking details via the contact form

Returning Faulty Items

We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your order please follow the instructions to request a return.  We will request the reason for your return and request photographs along with a brief message regarding the fault. Customers have up to 14 days to return a faulty/damaged item.

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within 14 days of purchase. Please note refunds can only be issued once the manufacturer has verified the fault.

Where possible, we will offer to repair faulty items. If you would like to exchange your item please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Customer Returns Responsibility

Please be aware that you are responsible for the return of all items until we are in safe receipt. In which case we shall reimburse for return delivery up to a maximum of £50. We recommend that you use an insured returns service for your protection.

If an item delivered is proven to be incorrect or faulty we will reimburse any returns costs that you incur.

Condition Upon Return

Do not remove any tags or labels upon receipt and products have been checked.  Removal of tags will constitute an acceptance that the product has been checked and approved by yourself as satisfactory.

Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to. Where you have returned item(s) and have not adhered to our Return Policy you will be charged a return fee to return the item(s) back to you. Items will only be held for a period of 90 days after which time they will be destroyed or donated to charity.

This Returns Policy does not affect your statutory rights and was updated on September 4th 2021.