International Shipping
Currently not being offered.

Important Information
Please make sure that the shipping address that you provide is correct as we are unable to redirect orders once they are on their way to you. For security purposes we do not amend addresses once we have processed your order as your order is confirmed on the basis of the original information you provide us with at point of order. Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.  Please note this can take longer during our sale periods when it may take up to 72 hours (Mon-Fri) for shipments to be dispatched. We work closely with our shipping partners to minimise the potential impact of custom delays on our international customers.

Delivery Information

At Luxury Life Furniture, we aim to provide a smooth, reliable, and professional delivery experience. Please review the information below to understand how our delivery process works.

Delivery Lead Times

Flatpack Items & Storage Drawers
Estimated delivery within 3–5 working days from the order date.

Armchairs & Sofas
Estimated delivery within 7–14 working days from the order date.

Delivery Conditions

• • Free delivery applies to UK mainland, ground-floor level only.

  • If assistance beyond ground-floor delivery is required, the driver may be able to offer help for an additional fee, arranged directly at the time of delivery.

  • Once your order has been dispatched, delivery dates and times are managed by the courier. While delays are rare, external factors can occasionally affect schedules.

  • In cases of delayed, lost, or undelivered parcels, items must be received back at our warehouse before refunds or replacements can be processed.

Regional Surcharges

Free delivery does not apply to the following locations due to additional courier charges:

• • Scotland

  • Northern Ireland

  • Dublin & Southern Ireland

  • Isle of Man

  • Isle of Wight

  • Isle of Sicily

  • Channel Islands

Any applicable surcharge will be automatically calculated at checkout based on your delivery address.

For queries, please contact us at [email protected]

Our Delivery Partners

We work with trusted couriers to ensure your furniture arrives safely and efficiently:

• • Furdeco: Sofas, armchairs, wardrobes

  • Furniture Logistics: Sofas, armchairs

  • DHL Express UK: Chest of drawers

  • Royal Mail: Small items and parts

Reporting Delivery Issues

To help us resolve any concerns quickly, please follow the reporting timeframes below:

• • Non-delivery: Notify us within 7 days of the scheduled delivery date.

  • Damaged goods: Report within 24 hours of delivery and include photographs.

  • Order discrepancies: Report within 24 hours, clearly explaining the issue.

Please direct all claims to [email protected]

Furdeco

Furdeco is an independent third-party furniture delivery specialist. Please note, though we are here to assist with any queries, once your parcel has been collected by Furdeco we will be unable to provide you with specific details about delivery schedules and timescales. For further details about your delivery please contact Furdeco directly using the number below or track your order on the link below using your tracking number.

Furdeco Contact number: 0121 2555 255

Order Tracking
Track your order: https://furdeco.co.uk/track-your-order

Don’t have a tracking number? Reach out to a member of our team on [email protected]. Please include in your subject, your order number followed by “Delivery Query”.

E.g. #01234 – Delivery Query

Processing Procedure
Furdeco works through a specific work flow to ensure quick and efficient delivery. This involves collection, planning, scheduling and final delivery. Please take this into consideration when setting delivery expectations.

Once your parcel has been collected, Furdeco will begin the schedule and routing process. After your parcel has been routed Furdeco will send an SMS message to the number associated with your order; this will specify a proposed, scheduled delivery date. It is important that this number is live and active.

Making Changes to a Scheduled Delivery
Changes can be made to this schedule if the proposed date is not ideal, however this must be arranged directly with the courier. Details on how to do this will be specified in the SMS message.

In the event Furdeco does not receive a response to change the scheduled delivery date then they will continue to plan according to the original planned delivery day mentioned in their message to you.

Please note that somebody must be at home to accept the delivery.

Redelivery Attempts or Returns
The first delivery attempt is free (under our free postage offer) however, in the event of a failed delivery due to no one being at home then a redelivery attempt or return back to us does become chargeable (starting from £39 depending on your order).

1^st Floor and Above Delivery
Please note that Furdeco employ a ground floor delivery service. Deliveries to numbered floors are done at the discretion of the driver and there may be a charge involved. This can be negotiated with the driver on the day.

Furniture Logistics

Order Tracking
Track your delivery on the link below using the tracking number provided to you.

Track you order: https://www.furniturelogistic.co.uk/

Don’t have a tracking number? Reach out to a member of our team on [email protected]. Please include in your subject, your order number followed by “Delivery Query”.

E.g. #01234 – Delivery Query

Redelivery Attempts or Returns
The first delivery attempt is free (under our free postage offer) however, in the event of a failed delivery due to no one being at home then a redelivery attempt or return back to us does become chargeable (starting from £10 depending on your order).

1^st Floor and Above Delivery
Please note that Furniture Logistics employ a ground floor delivery service. Deliveries to numbered floors are done at the discretion of the driver and there may be a charge involved. This can be negotiated with the driver on the day.

DHL Express UK

Order Tracking
DHL will provide tracking status updates as well as send email and SMS reminders with a delivery window.

Track your delivery on the link below using the tracking number provided to you.

Track you order: https://www.dhl.com/gb-en/home/tracking.html

Don’t have a tracking number? Reach out to a member of our team on [email protected]. Please include in your subject, your order number followed by “Delivery Query”.

E.g. #01234 – Delivery Query

If you cannot see any updated in your tracking information, try again later. Tracking events usually appear 24–48 hours after receiving the Track and Trace ID. In general, once the shipment has reached the DHL facility, a tracking event will appear.

Redelivery Attempts or Returns
If a DHL driver attempts delivery and you are not available, they will leave a “we missed you” card.

DHL will make up to three delivery attempts at no extra charge under our free postage offer. If the third attempt fails, DHL will return your order to us. In this case, a fee (starting at £20 depending on your order) will be deducted from your total refund.

Additional Support
DHL Contact number: 0247 6937777

You will need your consignment number and delivery address details.

Royal Mail

Order Tracking
Royal Mail will provide tracking status updates as well as send email and SMS reminders with a delivery window.

Track your delivery on the link below using the tracking number provided to you.

Track you order: https://www.royalmail.com/track-your-item

Don’t have a tracking number? Reach out to a member of our team on [email protected]. Please include in your subject, your order number followed by “Delivery Query”.

E.g. #01234 – Delivery Query

Redelivery Attempts or Returns
The first delivery attempt is free (under our free postage offer) however, in the event of a failed delivery due to no one being at home then a redelivery attempt or return back to us does become chargeable (starting from £10 depending on your order).

Why have I been asked for additional information?
As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information, we cannot begin to process your order until this information has been received.

Can I change my delivery address?
At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping.

What happens if I’m not there when delivery is attempted?
You will be called on the telephone number provided.  All deliveries are chargeable. Failed deliveries and the return of failed deliveries are chargeable at cost plus admin/ restocking fees based on product/s purchased.

Do you deliver to PO BOX addresses?
Unfortunately, we are currently unable to deliver to PO BOX addresses.

Do you deliver to mail forwarding companies?
Unfortunately, we are unable to deliver to mail forwarding companies. If an order is made for delivery to a mail forwarding company you may be asked for an alternative address and your order may be subject to additional delivery costs.